Terms & Return Policy

Terms & Conditions

Welcome to FREQ — a thrift + surplus store for vintage & streetwear. By placing an order with us, you agree to the terms below.

• Our pieces are thrift + surplus finds, hand-picked in limited runs. Popular pieces may restock — sizes can sell out fast, so grab yours when you see it.
• All prices are listed in Indian Rupees (INR). We accept UPI, credit/debit cards, netbanking and wallets through our secure checkout.
• Your order is confirmed once your payment goes through. You'll receive an email confirmation with your order details.
• Every item is hand-picked, then manually inspected and quality-checked by our team before it's packed and dispatched.
• We ship across India. You'll be notified once your order is on its way.

Return Policy

We do not offer returns or exchanges. Every FREQ piece is hand-picked, and each item is manually checked, quality-approved and packed by our team before dispatch — so all sales are final.

The only exception: if your order arrives damaged or you receive the wrong item, email us within 48 hours of delivery with photos of the issue at freq0508@gmail.com and we'll make it right.